Shipping policy

ORDER PROCESSING:

Please allow 48 hours to process your order. Expect an email within 28 hours to let you know your order is on the way! 

STORE PICKUP - 31 Merrilaine Crescent, Merrimac, Australia

Orders can be picked up daily, from 10am. An email will be sent when your order is ready for pickup. 

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 2km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before midday will be delivered by the end of the following day. Orders placed outside of these hours will be delivered the next day we are open. 

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING

Orders are generally shipped within 48 hours using Aramex or Australia Post, delivery standard is 2 - 7 days. Flat rate shipping fee of $10 applies to orders shipping to Australia wide. Optional: We do not ship outside of Australia at this time. 

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $10 flat rate shipping domestic within Australia. 

Free shipping will apply to all domestic orders over $50.

INTERNATIONAL SHIPPING:

We do not yet offer international shipping.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, on non liquid items only, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at EnergeticHealthGC@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact support at EnergeticHealthGC@gmail.com or phone 0418713805.